Terms and Conditions

Natural Health Works Ltd – Terms and Conditions

Welcome to Natural Health Works Limited. We provide our service to you subject to the following terms and conditions of service:

Our Commitment to you:

1.      You will be examined and treated in line The Standard of Proficiency, a strict code of practise by a qualified Osteopath, Registered with The General Osteopathic Council.

2.      As part of your initial consultation, the Osteopath will explain their assessment of your condition and propose an appropriate treatment plan. This will be described to you, outlining any risks and where possible an estimated number or treatment sessions that will be required.

3.      We inform all our patients before treatment, explaining that they may experience some soreness / stiffness or even the possibility of a temporary aggravation of symptoms following certain treatments.

4.      You may decline any of the treatments proposed without prejudice.

5.      Your appointment(s) will be scheduled according to your needs and to the best of our ability.

6.      A letter of referral is normally required if a medical insurance claim is to be made for the cost of the treatment.

7.      A copy of your records and progress may be sent to your doctor/ referrer unless you request otherwise.

8.      The current fee structure is on display in the treatment room.

Your Commitment to us:

1.      In order for you to gain maximum benefit from your treatment with us we highly recommend that you supply all relevant information to your osteopath.

2.      It will be necessary for all patients or their next of kin to sign consent for treatment at the time of the initial consultation.

3.      If you wish to cancel your appointment we need a 24 hours notice period. After this time a cancellation penalty may be payable at Natural Health Works Ltd discretion.

4.      Payment may be made in cash, credit card or cheque.

5.      Payments for treatment(s) should be made before the end of an appointment or an alternative agreement has been made with the patient’s insurer.